Meet the Team: A Q&A with Customer Success Manager, Julia Lo

Oct 28, 2020

Alexandra Matthews

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Meet Julia Lo, Customer Success Manager based in New York. Julia has been at Ogury for over 3 years. During this time, Julia has progressed from starting her Ogury career as an intern to now managing some of Ogury’s largest accounts. 

Read on to learn about Julia’s journey to and at Ogury. 

What led you to become a Client Success Manager at Ogury?

I started out interviewing with Jimmy to be the office intern, after a pretty quick conversation Jimmy thought I would be a much better fit on the sales team and passed my resume to Evan. Little college me interviewed with Evan, we talked about french fries. I started as a Sales Support Intern, and now over 3 years later….here I am!

Describe your role at Ogury and your team’s mission?

My role is a mashup of pre-sales and post-sales, which allows for more account ownership. This means custom strategies catering to the client’s needs, seamless activation/campaign management, insightful end of campaign reports, but most importantly coming full circle and applying past learnings to future opportunities. Our mission is to provide white-glove service to all clients and establish ourselves as a long-term strategic partner who wants to make a difference for not only each campaign but the overall brand objectives. 

What excites you most about your role?

Growing relationships and endless possibilities. I love connecting with clients in my own way, whether that’s through email, calls, memes, or sending them gifs that I’ve made of myself. I love the creativity that comes with the CSM account ownership, we learn the ins and outs of each business and can truly become such a powerful resource for the agency and brand. This role is so technical but also client-facing, allowing you to make a difference in their business and day-to-day life. Who doesn’t love someone who is a great partner to work with but also someone you enjoy talking to?

What is unique about Ogury compared to other companies you’ve worked for?

N/A unless you want me to compare Ogury to a Sushi restaurant or optometrist office. 🙂 While I have nothing to compare Ogury to, I couldn’t have asked for a better start to my career. I (unknowingly) threw myself into a fast-paced startup environment, which has helped me learn so much within a short period of time but also meet people that I hope to stay in contact with for the rest of my life.

Julia’s Halloween costume game is strong.

What Ogury Value do you embody most and why?

Autonomous Thinking, I do what I want. But if that’s not enough… I think throughout my journey here I’ve really learned to embrace my own instincts/opinions. From always building my own creative templates, designing custom strategies, to even telling clients that I don’t agree with their strategies. While it may not be for everyone, most clients appreciate my individuality (or…I’d at least like to think so and that’s what I keep telling myself). In such a technology-driven environment, we often forget about the human element.

Keep up with the rest of the Ogury group by following us on Instagram: @weareogury